About Wax Jackets Cleaned

Wax Jackets Cleaned is operated by Nigel Eastwood trading as Wax Jackets Cleaned. In these terms, “Wax Jackets Cleaned”, “we”, “us” and “our” refer to that business.

Please contact us before attending the workshop in person.

Scope of these terms

These terms apply to contracts between Wax Jackets Cleaned and customers for:

• specialist waxed-cotton cleaning;
• hand re-waxing and reproofing;
• odour and mould treatment;
• repairs, alterations and restoration;
• inspection and assessment of customer-owned garments;
• delivery services arranged in connection with the work;
• original, restored or reimagined goods sold through our website.

The current pricing page, information sheet, Owner Send-In Form, quotation and any written instructions agreed with you form part of the contract.

How a service contract is formed

Sending a garment to us is a request for the item to be received, identified, inspected and considered for the services stated on your Owner Send-In Form or in your written instructions.

A contract for a standard service is normally formed when we accept the garment and confirm that we will undertake the work requested at the published or otherwise agreed price.

Where an inspection identifies repair work, unusual restoration or additional charges that were not clearly agreed beforehand, we will normally contact you before carrying out that additional work.

A repair quotation becomes binding when you approve it in writing, by telephone, by email, by text message, through WhatsApp or by another agreed method.

We may decline an item where we reasonably believe that the requested work is unsuitable, unsafe, unlawful, unlikely to produce an acceptable result or beyond the practical capability of the garment.

Customer responsibilities

Before sending an item, you must:

• have legal ownership of the item or the owner’s authority to instruct us;
• provide your full name, working contact details and complete return address;
• identify the garment and clearly describe every service, repair or alteration requested;
• select the required wax finish after reading the relevant finish information;
• tell us about any known weakness, previous treatment, modification, repair, adhesive, coating or unusual damage;
• completely empty every pocket and remove valuables, money, keys, documents, medication, food and other contents;
• pack the item securely and use the full Unit K delivery address;
• retain tracking information and proof of posting until we confirm safe receipt.

We are not responsible for ordinary pocket contents that should have been removed before posting. Where valuables are discovered, we will take reasonable steps to keep them with the order or contact you.

You are responsible for ensuring that the instructions and addresses supplied to us are complete, accurate and readable.

Inspection, estimates and quotations

Standard cleaning and re-waxing prices may be published before the garment is sent. Repairs, alterations and more involved restoration normally require physical inspection.

We do not provide confirmed repair quotations solely from a telephone conversation. Photographs may allow us to provide initial guidance, but photographs cannot reveal every weakened layer, seam, lining, previous repair or concealed area of damage.

A photographic or telephone estimate is therefore approximate and may change after physical inspection.

Where additional work becomes reasonably necessary after the job begins, we will try to obtain further approval before proceeding. We will not deliberately carry out a materially different or significantly more expensive service without appropriate authority.

Our service standard

We will perform the agreed service with reasonable care and skill. We will use specialist processes, equipment and materials that we consider appropriate for the type, age, construction and condition of the garment.

Our aim is to return the garment clean, professionally hand re-waxed, repaired where agreed and practically wearable.

A particular visual result, shade, surface feel, odour level, stain-removal result or degree of water resistance is guaranteed only where we have expressly agreed that result with you in writing.

Natural limitations of cleaning and re-waxing

The garment will not return looking new

Waxed-cotton garments often arrive with fading, abrasion, historic staining, weakened fabric, previous repairs and permanent changes caused by age and use. These characteristics may remain after treatment.

Stain removal

Our cleaning process is deliberately gentle. Most garments improve substantially, but ingrained dirt, paint, dye transfer, black marks, rust, oil, permanent staining and colour damage may remain where more aggressive treatment would create an unreasonable risk of damage.

Colour and appearance

Wax dressing is normally neutral rather than coloured, but wax generally darkens fabric. Some items may change colour slightly and others more noticeably.

Factory finishes, coatings, aged colour effects and specialist finishes used on some modern garments cannot always be recreated.

Water resistance

Re-waxing is intended to improve water resistance. We do not promise that an aged, damaged, repaired or reproofed waxed-cotton garment will become completely waterproof.

Wax transfer and surface feel

Fresh wax may transfer onto furniture, vehicle interiors and other fabrics. Care should be taken when wearing or storing a newly treated garment.

Some garments feel more oily or sticky than others immediately after treatment. This depends on the fabric, condition and chosen finish. The surface feel normally reduces with appropriate wear and use. Heavy Wax is intentionally heavier and more oily than lighter finishes.

Odours and mould

We will use reasonable care to reduce contamination and unwanted odours. Complete removal cannot be guaranteed where an odour has permanently affected internal materials, padding, leather, adhesives or components that cannot safely be treated in the same way as waxed cotton.

Repairs, alterations and replacement materials

Repairs and alterations are assessed individually. Published repair prices are starting points and should not be added together to calculate a final total.

Where possible, we use suitable original, vintage or sympathetic replacement materials. An exact match of colour, age, fading, weave, tartan, corduroy, zip, buckle, stud or other component cannot always be guaranteed.

A repair may remain visible, particularly where surrounding material is heavily faded, worn or weakened. The purpose of a repair is to restore function and extend useful life while respecting the character of the garment.

Opening a garment can reveal concealed deterioration or previous work that could not reasonably have been identified from an external inspection. We will contact you where this materially affects the agreed work, price or likely result.

Unless expressly agreed otherwise, repair work is undertaken as part of the complete cleaning and re-waxing service rather than as a standalone repair-only service.

Turnaround times and delays

Please normally allow up to four weeks from our confirmed receipt of the item for completion and return.

The four-week period is an estimate rather than a guaranteed deadline unless a particular completion date has been expressly agreed in writing.

Extensive repairs, unusual restoration, replacement-material availability, high seasonal demand, courier disruption, power failure, illness or other circumstances outside our reasonable control may require additional time.

We will contact you where we become aware of a significant delay. Any legally binding deadline or remedy available to you remains unaffected.

Prices, additional charges and payment

Current standard prices are displayed on our website. Repairs, alterations, extensive contamination, international delivery, optional insurance and other additional services are charged separately where applicable.

Unless agreed otherwise, payment is requested when the work has been completed and the item is ready for return.

Accepted payment methods may include:

• debit card;
• credit card;
• bank transfer;
• PayPal where arranged.

Cheques are not accepted.

We may retain possession of an item until the agreed price, delivery charges and other properly authorised amounts have been paid, subject to applicable law.

If a quotation contains an obvious typing or calculation error, we may correct it before the work is accepted. We will not change an agreed price after completion merely because the work took longer than expected, unless further work or charges were properly agreed.

Cancelling a service contract

Your 14-day cancellation right

Where you enter into a qualifying distance or off-premises service contract as a consumer, you normally have 14 days after the day the contract is entered into to cancel without giving a reason.

You can cancel by sending a clear statement by email, post, WhatsApp or another written method. You do not have to use the model wording below.

Work requested during the cancellation period

We will begin work within the cancellation period only where you have expressly asked us to do so or where another lawful basis permits it.

If you cancel after expressly requesting an early start, you may be required to pay a reasonable amount proportionate to the work already supplied up to the time of cancellation.

If the service has been fully performed during the cancellation period following your express request and your acknowledgement that the cancellation right would be lost on full performance, the statutory cancellation right will end.

Returning a cancelled garment

Where you cancel before work begins, you will normally be responsible for the reasonable cost of returning your garment, unless the cancellation results from our breach or we agree otherwise.

Where work has already started, the item may require safe completion of the current treatment stage before it can be packaged and returned.

Sending an item to Wax Jackets Cleaned

Use a suitable tracked or signed-for delivery service. The parcel must be addressed to Unit K and handed directly to Wax Jackets Cleaned.

Where you select and contract with the incoming courier, the item remains at your risk until it has been handed directly to us and receipt can be established.

We are not responsible for incoming loss, theft, delay, misdelivery or damage caused by a carrier selected by you before the item reaches our possession.

If we arrange a label or collection on your behalf, the carrier’s applicable terms, compensation limits and packing requirements will also apply. We will explain any known additional charge before booking.

You must package the item adequately for normal handling and cover or remove old labels and barcodes.

Return delivery

You are responsible for checking the house number, street, town, postcode and country carefully.

Return delivery charges are added to the final bill unless expressly included in the agreed price.

Standard return delivery may have limited carrier compensation. Additional insurance may be requested where the carrier accepts the item and declared value under its terms.

Insurance remains subject to the courier’s restrictions, exclusions, evidence requirements and claims procedure. Buying additional cover does not guarantee that the courier will accept or pay a claim.

Where we arrange return delivery, we will package and dispatch the item with reasonable care and will deal with any responsibility that the law places on us. Nothing in these terms excludes our legal responsibility for a return delivery where it cannot lawfully be excluded.

We are not responsible for loss caused solely by an incorrect address, safe-place instruction or other delivery instruction supplied or approved by the customer, to the extent permitted by law.

International customers

International customers must use a reliable tracked service and retain all tracking and customs documents.

You are responsible for accurately describing the shipment and complying with the customs, import, export and carrier rules applicable in the countries concerned.

We will not ask a customer to make a false customs declaration, understate a value unlawfully or describe a commercial purchase or service inaccurately. Due to the nature of our work, customs charges should not be applicable during the import / export of customer jackets, as no purchase is being made.

Unless otherwise agreed, the customer is responsible for customs charges, import taxes, brokerage charges, carrier fees and similar costs arising outside the United Kingdom.

We are not responsible for delays caused by customs authorities, security inspection, border procedures or incomplete customer documentation.

International communication is generally handled by email. International payment may be arranged by bank transfer, card or PayPal where available.

Mandatory consumer protections that apply in the customer’s country are not excluded where the law requires them to apply.

Items awaiting payment or left unclaimed

Please respond promptly when we confirm that work is complete and request payment or address confirmation.

If we cannot contact you, we will keep the garment for a reasonable period and make reasonable attempts to use the contact details you supplied.

We will not treat a garment as abandoned merely because a customer has been temporarily unavailable.

Where an item remains uncollected or unpaid for an extended period, we may exercise rights available under the Torts (Interference with Goods) Act 1977 or other applicable law. This may include giving formal written notice of our intention to sell an item.

Where money is already due, any statutory notice of intention to sell will provide at least the legally required period, which may be not less than three months. We will not sell an item while we know that a genuine dispute about the work or amount due remains unresolved.

Any lawful sale proceeds will be handled as required by law after deduction of properly recoverable charges and reasonable sale costs.

Original and reimagined goods bought from our website

This section applies where we sell an original wax jacket, restored garment, reimagined jacket, bag or another physical product to a consumer.

Descriptions and condition

Many items are vintage, pre-owned, restored, altered or individually reimagined. Age-related wear, fading, repairs, markings and variation may form part of the item’s disclosed condition.

We will take reasonable care to describe the main characteristics, size and known condition accurately. Screen settings and photography can affect how colours appear.

Change-of-mind cancellation

For qualifying online, telephone or mail-order purchases, you normally have 14 days after the day you receive the goods to tell us that you wish to cancel.

After notifying us, you must return the goods within a further 14 days. Unless the goods are faulty, misdescribed or we agree otherwise, you are responsible for the direct return cost.

Goods must be packaged securely and returned using a trackable service. You are responsible for the item until it reaches us.

We may make a lawful deduction where the value of the goods has been reduced by handling beyond what would reasonably be permitted when examining the product in a shop.

Refunds will be made within the period required by law after we receive the goods or acceptable evidence that they have been returned. Where applicable, the refund includes the basic outward delivery charge but not the additional cost of a more expensive delivery option selected by the customer.

Faulty or misdescribed goods

Your statutory rights relating to goods that are faulty, misdescribed, not fit for an agreed purpose or otherwise fail to meet legal requirements are unaffected.

Purchases made at our premises

There is no automatic statutory right to return an item bought in person simply because you change your mind. This does not affect your rights where the product is faulty or misdescribed.

Personalised and made-to-order goods

The normal change-of-mind cancellation right may not apply to goods made to your specification or clearly personalised for you. This may include a bag or reimagined product individually made from your own garment or constructed to dimensions and requirements selected specifically by you.

We will tell you before accepting an order where we consider the product to be personalised or made to specification.

This exception does not remove your legal rights where the goods are faulty, misdescribed or not made with reasonable care and skill.

Problems, complaints and remedies

Please inspect the garment or product promptly after delivery. Contact us as soon as reasonably possible if you believe:

• the wrong service or wax finish has been supplied;
• agreed repair work has not been completed;
• the item has been damaged while in our possession;
• the service was not performed with reasonable care and skill;
• goods purchased from us are faulty or materially misdescribed;
• the returned parcel contains the wrong item.

Please provide your name, order or garment details, photographs and a clear explanation of the concern.

Where the service does not conform to the contract, available remedies may include repeat performance or an appropriate price reduction, depending on the circumstances and applicable law.

Please allow us a reasonable opportunity to inspect the concern and, where appropriate, put the work right. Do not arrange third-party work before giving us that opportunity unless there is a reasonable and urgent need to do so.

No time period stated in this section replaces a longer statutory right or limitation period available under applicable law.

Responsibility and liability

We are responsible for loss or damage that is a foreseeable result of our breach of contract, negligence or failure to use reasonable care and skill.

We are not responsible for deterioration or damage caused solely by:

• pre-existing weakness, rot, wear or fabric degradation;
• hidden previous repairs, adhesives or treatments;
• inaccurate or incomplete information supplied by the customer;
• normal and explained changes inherent in cleaning or re-waxing;
• a customer-selected courier before the parcel reaches us;
• events outside our reasonable control, except where the law places responsibility on us.

We do not accept responsibility for purely sentimental or emotional value that cannot reasonably be measured as financial loss. This does not affect compensation that a court or other competent authority determines is legally payable.

Personal information and communication

We use the customer details supplied to identify the garment, communicate about the work, prepare quotations, arrange payment, return the item, maintain business records and deal with enquiries or complaints.

You must provide contact details that you regularly check and tell us if your address, email address or telephone number changes while we hold your item.

Email, text messages and WhatsApp may be used to provide service updates, photographs, quotations and payment or delivery information where appropriate.

General legal terms

Changes to these terms

We may update these terms to reflect changes to our services, business practices or legal obligations. The terms applicable to your contract will normally be those made available when the contract was formed, unless a later change is required by law or agreed with you.

Severability

If a court or competent authority finds part of these terms unlawful or unenforceable, the remaining provisions will continue to apply as far as legally possible.

No waiver

A delay in enforcing a right does not automatically mean that the right has been waived.

Third-party rights

Unless expressly stated otherwise, a person who is not a party to the contract does not have a right to enforce it.

Governing law

These terms are governed by the law of England and Wales. Consumers retain any mandatory protections and rights relating to jurisdiction that apply to them under consumer law.

Contacting Wax Jackets Cleaned

Questions about these terms, cancellations, quotations, garments, payments or deliveries should be directed to: