How Our Wax Jacket Service Works
Follow the steps below to send your waxed-cotton garment for specialist cleaning, hand re-waxing, repairs or full restoration. The process is designed to keep your jacket correctly identified and keep you informed from receipt through to return.
Please allow up to four weeks from confirmed receipt for completion. Extensive repairs or specialist restoration may require longer.
Five simple steps
Completing the form carefully and packing the garment correctly helps avoid delays, unidentified parcels and mistakes about the requested wax finish or repair work.
Read the information and complete the form
Read the current information sheet before selecting a wax finish. Complete the Owner Send-In Form in full, including your email address, telephone number, return address, garment description, requested repairs and chosen finish.
Please type the form where possible so the information is easy to read. Customers without a printer can complete the online form or email the completed document for us to print.
Empty, pack and identify the garment
Empty every pocket completely. Place the completed Owner Send-In Form inside the parcel—preferably inside the garment—and make the parcel compact without crushing or damaging the item.
When sending more than one garment, make sure each item can be matched to the correct instructions.
Send it using a tracked or signed-for service
The parcel must be handed directly to someone at Unit K and signed for. Do not nominate a safe place and do not allow it to be left in the neighbouring post room, as that is not proof that we received it.
Keep your tracking number and delivery evidence until Wax Jackets Cleaned confirms receipt.
We confirm receipt and inspect the garment
Once the parcel has been received and processed, we contact you to confirm that it arrived safely. The garment is assessed and we will advise you about repairs or other work that may be required.
Cleaning and re-waxing prices are published on the pricing page. Confirmed repair costs normally require physical inspection.
Work is completed, payment is arranged and the item is returned
When the work is complete, we contact you to request payment and reconfirm the return address. Following payment, the garment is securely packed and returned using the agreed delivery service.
Please respond promptly and check that the return address supplied is completely accurate.
Contact details supplied on the form are used to identify the garment, discuss the work, arrange payment and return the parcel. International communication is handled by email.
Where and how to send your garment
The delivery details must be written clearly and the parcel must be given directly to Wax Jackets Cleaned at Unit K. A courier’s “delivered” scan elsewhere in the building is not the same as a signed handover to us.
Delivery address
F.A.O. Nigel EastwoodWax Jackets Cleaned / Wax Jackets UK Ltd.
Goyt Mill, Unit K (Basement)
Upper Hibbert Lane (Roadside)
Marple
SK6 7HX
United Kingdom
Telephone: 0161 484 2002
Parcel checklist
- Owner Send-In Form completed in full
- Full name, email, telephone and return address included
- Garment make, colour and requested work clearly described
- Chosen wax finish stated
- Every pocket emptied
- Parcel made compact and securely sealed
- Tracked or signed-for service selected
- Tracking number retained by the customer
The parcel must be handed directly to someone in Unit K. Wax Jackets Cleaned cannot accept responsibility for a parcel that a courier leaves elsewhere without our signature.
Shipping options
You may arrange your own tracked delivery or use one of the available ParcelForce options. Making the parcel as compact as practical can reduce the cost.
Arrange delivery yourself
Royal Mail Signed For or another reputable tracked service can be used. The service must provide proof that the parcel was handed directly to Wax Jackets Cleaned.
Check the address
ParcelForce drop-off service
A useful option for one or several garments. Print the label, attach it securely and take the parcel to a participating Post Office for tracked delivery.
View the ParcelForce serviceCollection or prepaid mailing bag
Subject to availability and location, a courier collection or prepaid mailing bag may be arranged. A printer may be required for some collection services.
Ask about shippingOptional courier insurance
Return insurance is not automatically included. Additional insurance may be requested and added to the final bill, subject to the courier’s eligibility rules, exclusions and claims process. Purchasing insurance does not guarantee that a courier claim will be accepted or paid.
Receipt, assessment and completion
The tracking service tells you when the courier reports delivery. Our own confirmation follows once the parcel has been received, identified and entered into the work process.
Safe-arrival confirmation
We use the form details to identify the item and contact you after it has been received and processed. Keep your courier tracking evidence until this confirmation is received.
Repair and condition advice
Repairs, weak areas, heavy soiling and unusual condition issues are assessed. Where necessary, we contact you with advice or a repair quotation before proceeding.
Allow up to four weeks
Please allow up to four weeks from confirmed receipt for completion. Extensive repairs, unusual restoration or circumstances outside our control may require additional time.
Standard cleaning and re-waxing prices can be checked before sending. Repairs are priced separately and a confirmed repair quotation generally requires inspection of the garment.
Payment and return delivery
Payment is requested after the agreed work has been completed. We also reconfirm the return address before dispatch to reduce the risk of a parcel being sent to an outdated or incorrect address.
Please check the return address
Wax Jackets Cleaned uses the address supplied by the customer. Make sure the house number, street, town, postcode and country are complete and accurate when the address is reconfirmed.
No cheques
Cheques are not accepted. If we are unable to make contact after several attempts, the completed garment will be held safely until you contact us and arrange payment and return.
Important service conditions
These points are shown clearly on the page so customers understand the natural limitations of cleaning, re-waxing, repairs and courier services before sending a valuable garment.
Stain-removal limitations
The cleaning process is deliberately gentle to reduce the risk of damage. Most garments clean extremely well, but some ingrained marks, paint, staining or permanent colour changes may remain.
Clean and fully wearable—not new
The aim is to return the garment clean, professionally hand re-waxed and fully wearable. Age, fading, wear, historic damage and the original character of the fabric will remain.
No 100% waterproof guarantee
Re-waxing improves water resistance, but no waxed-cotton garment can be guaranteed to become completely waterproof. Tell us how the item will be used so the finish can be selected accordingly.
Colour and finish can change
Wax normally darkens fabric. Some garments change slightly and others more dramatically. Special factory finishes on modern materials cannot always be reproduced.
Wax can transfer
A newly re-waxed garment may transfer dressing onto furniture, vehicle interiors and other fabrics. Surface oiliness or stickiness normally settles with wear, depending on the selected finish.
Courier responsibility
Wax Jackets Cleaned cannot accept responsibility for parcels lost, stolen, damaged or misdelivered by a postal operator or courier. Optional insurance remains subject to the courier’s own terms.
International communication
International customers are contacted by email rather than telephone. International payment is generally arranged using PayPal or direct bank transfer.
Repair quotations
Confirmed repair prices are not provided by telephone. Photographs may support a rough estimate, but accurate pricing normally requires physical inspection.
Sending the garment confirms your instructions
By sending a garment for cleaning, repair, alteration or re-waxing, you confirm that the requested work, selected finish, customer details and return address have been supplied accurately and that you have read the relevant pricing, information and service conditions.
Start with the latest information sheet and send-in form
Clearly state the chosen wax finish, every requested repair and how the garment will be used. Include complete contact details and a verified return address before sending the parcel.